Return / Exchange Policy
Return/Exchange – Returns/Exchanges are processed within 10 business days of receiving at our distribution center. For exchanges, you will receive an email with tracking when your new order ships out.
30 Days Return – Return any item within 30 days of purchase* for a full refund of the merchandise cost.
1 Year Return/Exchange – Return any item within 1 year of purchase* for store credit equal to the original value of the item(s).
Instructions– Please fill out our return form included in your order, or print one here.
Ship your package with a carrier that can provide tracking and insurance to:
The Organic Company
Attn: Returns
1103 East Burlington Ave
Fairfield, IA 52556
Postage and handling charges are not refundable on returns. Questions? Email us theorganiccompany@gmail.com
Gifts and Exchanges – Gift returns will be issued a store credit. Note 'GIFT' in order number field. We do not make exchanges, but your store credit allows you to purchase any item of equal or lesser value that is available on our online store.
The fine print – Postage and handling charges are not refundable on returns. We are sorry, but select items are not eligible for return, including but not limited to furniture, mattresses, monogrammed items, custom-made order, etc.
Mobile Styles
Nav Branding – Choose whether to show your site title or upload a mobile-optimized version of your logo image.
Nav Height – This setting determines the height of your mobile nav.
Nav Site Title Color – This color will be assigned to the site title within your mobile nav.
Nav Site Title Font – Set the font and other style properties of the site title within your mobile nav.
Product Grid
Product Grid Style – Change the design of your store by choosing between these different grid styles.
Product Size – Adjust this setting to best match the aspect ratio of your product images. 1 is square.
Product Spacing – This setting adjusts the space in between product images.
Product Info Style – Change the design of the information that displays atop the product images.
Product Info – Choose which information should display atop the product images.
Product Accent Color – This color will be assigned to the information that displays atop the product images.
Product Info Font – Set the font and other style properties of the information that displays atop the product images.
Product Sale Marker Color – This color will be assigned to the marker indicating that an item is on sale.
Show Alt Image on Hover – If checked, the second image uploaded for a product will appear when you hover over a product image.
Blog
Enable Blog Sidebar – If checked, your blog will have a sidebar to which you can add blocks.
Hide Author – If checked, the post author will not show within the post header.
Gallery Styles
Gallery Navigation – Determines the type of gallery image navigation is provided on the page.
Gallery Info Overlay – Select the type of display used for image title and caption.
Gallery Aspect Ratio – Controls the aspect ratio (width:height) for the gallery active slide.
Gallery Arrow Style – Determines the style of the arrows used to cycle through the slides.
Gallery Transitions – select the transition styles used to animate between slides being viewed.
Gallery Show Arrows – choose to use arrows for cycling through slides.
Gallery Auto Crop – choose to auto crop slide images to the selected ratio.
Gallery Autoplay – choose to cycle gallery images automatically without user interaction.
Gallery Loop – Enable a gallery to cycle through to the first slide after the last slide.
Gallery Autoplay Speed – Specify the speed at which the gallery pauses on the active slide.
Gallery Thumbnail Size – Control the height of thumbnail images when used for gallery navigation.
Gallery Arrow Background – Specify the color that is used for the shape of gallery arrows.
Gallery Arrow Color – Specify the color that is used for the arrow itself.
Gallery Circle Color – Specify the color that is used for the circle shape gallery arrows.
Gallery Info Background – Specify the color used in the background of the image title and caption.
Event Styles
Event Time Format – Toggle between 24 hour or AM/PM for event times.
Event Icons – Enable icons on the address and event time display.
Event Thumbnails – Show an image thumbnail in list view.
Event Thumbnail Size – Control the size (ratio width:height) of the event thumbnail image.
Event Date Label – Enable date overlay on top of event thumbnail.
Event Date Label Time – Include the time of the event with the date overlay.
Event Excerpts – Show optional excerpt text of events on the list view when present.
Event List Date – Show the full event date (day, month, year) of the event on the list view.
Event List Time – Show the time range (start time-end time) of the event on the list view.
Event List Address – Show the event location address when present.
Event iCal/gCal Links – Show links to add events to Apple or Google calendars.
Event Like and Share Buttons – Show Squarespace simple like and share buttons on events.
Event List Compact View – Enable a simple stacked view of events in the list view.
Event Calendar Compact View – Enable a simpler calendar view optimized for smaller areas