We offer multiple shipping methods for your orders.
Our standard method of shipping.
Easy Returns & Exchanges
Return/Exchange – Returns/Exchanges are processed within 10 business days of receiving at our distribution center. For exchanges, you will receive an email with tracking when your new order ships out.
30 Days Return – Return any item within 30 days of purchase* for a full refund of the merchandise cost.
1 Year Return/Exchange – Return any item within 1 year of purchase* for store credit equal to the original value of the item(s).
Instructions– Please fill out our return form included in your order, or print one here.
Ship your package with a carrier that can provide tracking and insurance to:
The Organic Company
1103 East Burlington Ave.
Fairfield, IA 52556
Postage and handling charges are not refundable on returns. Questions? Email us firstname.lastname@example.org
Gifts and Exchanges – Gift returns will be issued a store credit. Note 'GIFT' in order number field. We do not make exchanges, but your store credit allows you to purchase any item of equal or lesser value that is available on our online store.
The fine print – Postage and handling charges are not refundable on returns. We are sorry, but select items are not eligible for return, including but not limited to furniture, mattresses, monogrammed items, custom-made order, etc.